WHAT IS OUR RETURN POLICY?
If you are not completely satisfied with your shoptopodi.com order, we offer a full refund within 10 days of receipt. The following restrictions may apply.
- The product that you purchased online or offline must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- Should not remove price tag, user manual and other accessories attached with the product.
- The product must be returned with the original box and package.
- Sale products can not be returned or exchanged.
- Communicate with the customer care officer if you received any product that you have not ordered.
Please ensure your return meets the following standards:
- The package must be sent physically from within the United States
- The product is in its original state and packaging
- Apparel has the original tags attached
- Footwear is in the original shoe box
- Accessories have all parts of the original packaging
We are unable to return any item(s) or merchandise obtained from a retailer other than shoptopodi.com.
HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?
USERS WITH ACCOUNT
- Sign in to your Creators Account
- Go to your Order History
- View the order you wish to return
- Select the product to return, return reason, and the payment method for your refund
- If Exchanging, select the product to exchange and your new size
- Follow the easy label and shipment return instructions provided
GUEST USERS
- Go to the Order Tracker
- Enter your order number (i.e., AD000000000) and email address to find your order details
- Select Return Items or Free Size Exchange
- Select the product to return, return reason, and the payment method for your refund
- If Exchanging, select the product to exchange and your new size
- Follow the easy label and shipment return instructions provided
EASY LABEL PRINT AND SHIPMENT RETURN
Once you have followed the prompts to complete your return or exchange on adidas.com you will be provided with a return label.To send back your order, simply:
- Print the return label. No printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop-off.
- Pack the item(s) you want to return in the original box, or any available to you.
- Seal the box and place your return label over the original delivery label or show the return FedEx QR code during drop off.
- Bring your package to a return drop off location. More details on return drop off locations can be found at http://www.fedex.com/easyreturns
- We will process your return within 21 business days from the time that our facility receives it.
- Processing your return will include a complete quality inspection of each product before a refund is approved.
- After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.